SOS: A twisting saga of missing shoes

Pity the feet but not the thief who took Rosemary Giesfeldt's shoes. 
SOS has been scouting for her shoes or at least a refund for her shoes for more than two months now, and the trail was cold and getting colder. 

Giesfeldt, a retired schoolteacher, lives at Oakwood Village, Prairie View, called a “campus” but really just a nice place for older folks to live off American Parkway on the Far East Side. She likes it there. 

She has skinny feet, so slender that she has to send away for shoes. The last pair she got was 20 years ago and she got them from Arthur Beren Shoes in San Francisco, so she contacted Beren in November to order the same shoes. 
She ordered a pair of size 7AAA Vara pumps by Salvatore Ferragamo and paid $402.50. 

The shoes were delivered on Nov. 20 by UPS, but not to Giesfeldt. 
There are several buildings on the Oakwood “campus.” The package was delivered to the main building and signed for there, she was told, then brought to her building and left outside the apartment. 

“Someone took them,” she said. 
She believes that had the package been delivered to the proper building, she would have received it. She contacted UPS, which, she said, sent out someone and had her sign some papers. She doesn't know what she signed,purplesuprashoes didn't get a copy of it. She contacted UPS and Beren, and each said to contact the other. On Jan. 15, she contacted SOS. 

Coincidentally, SOS had just concluded an issue that dealt with UPS, so in exchanging emails,supra shoes for cheap SOS sent along a request to check on Giesfeldt's story.

Of interest was that an insurance claim had been issued to the shoe company almost a month earlier, on Dec. 18, and the company had requested reimbursement from UPS on Jan. 16, one day after SOS got Giesfeldt's request. 

Over the next several weeks, SOS contacted Beren in California several times, and got promises of callbacks and clucks of concern, but no news. 

Last week, SOS checked in with UPS again, and Laurie Mallis responded that UPS had paid $111.34 of Beren's claim on Jan. 21. 

“Because this shipper did not declare a value, the company received $100 for the contents and $11.34 for the shipping charge. ... Rosemary needs to request a refund from Beren.” 

Oakwood management confirmed the gist of Giesfeldt's missing-shoes tale. 
To further complicate matters, last week a Beren's staffer, Danny Shepard, called to say his company had approved a $204.50 credit on Giesfeldt's credit card Feb. 5. 

And to complicate that even further, on Friday Giesfeldt's son Gray called SOS to report she had received a $402.50 credit for the shoes, dated Jan. 7. (If you are counting, that's more than $700 invested in invisible shoes.) 

No wonder she was a little dazed and confused. 
Giesfeldt said she will probably buy her next pair of shoes elsewhere. 

“I hope the shoes pinch,kids supra shoes” she said of the thief and the missing 7AAA pumps.